How can we help you?
How do I change my email address or username?
If your personal details have changed (for example, after getting married), you may wish to change your email address to reflect this.
Before looking at altering your primary address though, you might consider adding or using one of your aliases as an extra email address. This can be useful if you would like to retain your old address in case you are still contacted on it.
If you would like to set up an Alias for your account, you can find a help guide that goes in to the details of this here.
Email Address Change
If you still wish to update your email address, please contact our helpdesk from your alternative email account with details of what you would like it changed to. You can contact our helpdesk at help@aluminati.net
After we start the process, it will take 24 hours before it is switched over. Once it is completed, a temporary alias of your old address will be automatically created for 30 days to give you a chance to inform your contacts about your new one.
You will receive an automatic email confirmation at the start, and the next day when it completes.
PLEASE NOTE: If you already own the email address in question as an alias but wish to use it as your primary account, then the alias will need to be changed or removed before we can begin, as the system will not allow use of an address that is already in use.
Emails sent to your alias address during these 24 hours will bounce back to the sender.
Username Change
The procedure for changing your username is the same as for your email address, except the change is immediate rather than taking place the next day. It has no effect on your email address. Please contact our helpdesk at help@aluminati.net if you would like to change your Username.